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Office Corridor

FAQs

You Ask. We Answer.

Do you offer virtual appointments? 

Yes! Several of our clinicians offer virtual sessions, including our physicians, dietitians, and clinical counsellors. Please discuss with your individual clinician to see if virtual appointments are a good fit for you. 

Do I need a referral?
 

No referral is necessary. Feel free to call or use our online booking system for an appointment with our physiotherapists, pelvic floor physiotherapists, massage therapists, counsellors, or dietitians. Appointments with our medical doctors cannot be booked online at this time, please call or email us. 

Can anyone come to the clinic?

At CAYA Health Centre, all women, trans and non-binary people are our priority, recognizing that these clients are typically underserved and face undue barriers to health care. However, everyone is welcome and no one will be turned away due to their gender identity. If you are in need of any of the gender-affirming, sex-positive, weight-neutral, and trauma-informed services that we offer - CAYA Health Centre is the right space for you. 

Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the clinician's day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, may be charged a cancellation fee of up to the full value of the appointment missed.

Direct Billing & Fees

Our service fees vary based on the type of treatment and practitioner. Please refer to the practitioner page here to see our fees. 

We offer direct billing for most Extended Healthcare Benefits plans. Please check with your individual insurance provider for details and coverage. 

Confidentiality

All information that you disclose to your clinician within sessions is confidential and will not be revealed to anyone without your written consent. However, there are several exceptions, including:

  • If you are at serious and imminent risk of doing harm to yourself or to someone else;

  • If you share information that suggests that a child has been, is being, or is at risk of being harmed;

  • If you are unsafe to drive and persist in doing so after being made aware of concerns about your ability to drive safely;

  • If your records are subpoened by a court of law.

Please discuss with your individual clinician for more details. 

Other questions?

Feel free to email, call, or drop by our clinic and one of our staff members would be happy to support. 

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