FAQs

You Ask. We Answer.

Do you offer virtual appointments?

Yes! Several of our clinicians offer virtual sessions, including our physicians, dieticians, and clinical counsellors. Please discuss with your individual clinician to see if virtual appointments are a good fit for you.

Do I need a referral?

No referral is necessary. Feel free to call or use our online booking system for an appointment. Appointments with our general practitioner cannot be booked online at this time, please call or email us.

Can anyone come to the clinic?

All our welcome at CAYA Health Centre. Our clinicians have diverse skill sets and are trained to work with people with various presenting concerns. Despite our clinician's focus on all women, trans, and non-binary individuals, we welcome all people to access our services if you feel it is right for you.

Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the clinician's day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, may be charged a cancellation fee of up to the full value of the appointment missed.

Fees

Our service fees vary based on the type of treatment and practitioner. Please refer to the practitioner page here to see our fees.

Most Extended Healthcare Benefits (EHB) cover our allied health services. Please check with your individual insurance providers for details and coverage.

Confidentiality

All information that you disclose to your clinician within sessions is confidential and will not be revealed to anyone without your written consent. However, there are several exceptions, including:

If you are at serious and imminent risk of doing harm to yourself or to someone else;
If you share information that suggests that a child has been, is being, or is at risk of being harmed;
If you are unsafe to drive and persist in doing so after being made aware of concerns about your ability to drive safely;
If your records are subpoened by a court of law.

Please discuss with your individual clinician for more details.

CAYA